Managed IT Services

 Tailored IT support that scales with your business. Always on, always aligned. 
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Proactive Monitoring and Alerting


With fast incident response times

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BAU Support and Maintenance

 

Incident resolution and problem management

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24/7

 

On-call Technical Support

WHAT WE DO

Your IT Partner, Not Just Your Provider

At andersenIT, our Managed IT Services are designed to keep your business running securely, smoothly and without surprise. From 24/7 monitoring to hands-on tech support, we take care of your infrastructure, so you can take care of business.

With decades of experience and a proactive approach, we tailor managed services that fit your needs today and scale with your future.

Ensure smooth operations with 24/7 monitoring and expert support—no matter your size, setup or sector. We combine technical know-how with business-first thinking to give you confidence in every click.
IT Support Plan
IT Support
Plan

A tailored IT roadmap aligned to your business goals.

  • Customised service levels and SLAs
  • Predictable pricing with scalable options
  • Proactive and reactive support coverage
  • Regular reviews to adapt with your business growth
IT Help Desk
IT Help
Desk

Your first port of call when things go wrong—or when you need a quick answer.

  • Real-time support via phone, email or ticketing system
  • Friendly, Australian-based team
  • Fast resolution of day-to-day issues
  • Clear communication (no jargon)
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IT Field Services
IT Field
Services

On-the-ground support when remote help isn’t enough.

  • Rapid dispatch of certified technicians
  • Troubleshooting, repairs, installations and upgrades
  • Support for offices, branches or remote sites
  • Nationwide coverage
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Onsite IT Support
Onsite
IT Support

A dedicated IT presence within your business.

  • Regularly scheduled or full-time onsite support
  • Embedded team members who understand your environment
  • Responsive issue resolution and preventive maintenance
  • Ideal for businesses without internal IT staff or backfill needs
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Remote IT Support
Remote
IT Support

Instant expertise without waiting for someone to arrive.

  • Secure remote access for fast issue resolution
  • Covers servers, networks, desktops and cloud environments
  • 24/7 availability for critical systems
  • Reduces downtime and wait times
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Cloud IT Support
Cloud
IT Support

Optimising and securing your cloud ecosystem.

  • Support for Microsoft 365, Azure, AWS and hybrid cloud environments
  • Cloud migrations and ongoing management
  • Cost optimisation and usage monitoring
  • Data security and backup solutions
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Network Management
Network
Management

Reliable connectivity, monitored and maintained.

  • Ongoing monitoring of performance, traffic and availability
  • Security patching and firmware updates
  • WAN, LAN and Wi-Fi optimisation
  • Alerts and response to performance degradation
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Infrastructure Management
Infrastructure
Management

Making sure your core systems perform at their best.

  • Server, storage and virtual environment management
  • Patch management and capacity planning
  • Disaster recovery and backup integrity
  • Compliance and configuration reporting
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Managed IT
Managed
IT

Fully outsourced IT operations—simple, strategic and stress-free.

  • End-to-end management of your entire IT environment
  • Strategic advice and regular technology reviews
  • Predictable monthly billing
  • Scalable solutions for growth or change
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Vendor Management
Vendor
Management

Let us deal with your technology partners, so you don’t have to.

  • Centralised point of contact for all IT-related vendors
  • Management of licenses, contracts and renewals
  • Escalation and resolution of service issues
  • Strategic guidance on vendor selection
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Why Choose Managed Services from andersenIT?

We’re not just another IT provider—we're your long-term partner.

Personalised support - Tailored service plans that match your exact business needs
Expertise you can trust - Decades of experience across cloud, security, networking and infrastructure
Faster response times - Real-time support, proactive alerts and fast incident handling
Predictable costs - No surprises—just reliable service for a fixed monthly fee
Peace of mind - Your IT is in safe hands, so you can focus on growth

Let’s Get You Connected


Looking to upgrade your network or reduce connection headaches?
We’re ready to help.

Get Started
1300 428 248