Managed IT Services



Bespoke Managed IT Services Solutions

At andersenIT, we believe in bespoke, tailor-made solutions – never ‘one-size-fits-all’ methods. Our managed IT experts always look, specifically, at what will best suit your organisation, and we tailor our services to suit your requirements, goals, and objectives. We provide support to more than 250 businesses and tens of thousands of end users across Australia and around the globe – businesses who know they can trust us to deliver the right results on time and to budget.

andersenIT is committed to attracting, developing, and retaining exceptional talent in the IT industry. Our business-as-usual backfill services assist businesses at times of heavy workloads, skill shortages, project resourcing, and general IT assistance to ensure the continuation of business as usual for our clients. We encourage businesses to maintain their own internal staff as this usually enables a faster and more thorough response to users directly due to their onsite presence and business knowledge. However, it is generally cost-prohibitive for organisation to directly employ staff with a myriad of skills and expertise required. This business challenge, coupled with the demand for greater ROI is driving the requirement for managed services.

Whether you want to improve your existing IT infrastructure, migrate safely and securely to a cloud-powered modern workplace, or minimise IT downtime, we have a team of world-class industry experts who are dedicated to achieving your goals.

Our Flexible Managed IT Services Offerings are designed to:

  • Optimise system performance
  • Increase return on investment (ROI)
  • Improve security, productivity and compliance
  • Proactively reduce the risks of system downtime
  • Fill existing resource and skill gaps
  • Simplify systems management
  • Give you round the clock confidence that critical systems are in safe and skilled hands

andersenIT support services include the support of the following technologies:·

  • Enterprise Backup: Tivoli/Spectrum Protect, Commvault, Veeam, NetBackup, Backup Exec, Shadow Protect, Tape & Virtual Tape Libraries, Rubrik, Cohesity, Datto
  • Databases: Microsoft SQL Server, Oracle, Sybase, My SQL, PostgreSQL
  • Storage: IBM, DellEMC, HPE, NetApp, Pure, Hitachi, Brocade, Cisco
  • UNIX/Linux: AIX, HPUX, SUN Solaris, Linux variants
  • Virtualisation: VMware, Hyper-V, AIX PowerVM, Xen, VDI, VXRail, VSAN, SimpliVity, Nutanix
  • Cloud: AWS, Azure, M365, IBM Cloud
  • Microsoft Shared Services: Active Directory, IIS, Exchange, Failover Clustering, Terminal Server/Remote Desktop Services, Citrix
  • Windows: Active Directory, IIS, Clustering, Terminal Services
  • Firewalls: Cisco, Palo Alto, CheckPoint, Juniper, pfSense, Fortinet, Sophos
  • Routing: Cisco, Juniper, Huawei
  • Switching: Cisco, Juniper, Aruba/HPE, Huawei, 3Com, Dell, MPLS, VPN, WiFi, VoIP Telephony


andersenIT's Managed IT Services Journey

andersenIT is here to support you every step of the way from planning to delivery and to sustaining your IT environment

What Our Clients Say About Us

"I appreciate the visibility they generate, giving me a lot more trust and confidence around what is happening in our IT environment."

Brad K, IT Leader

For various reasons, this upgrade did not go as planned, however andersenIT stepped up and made themselves available at all hours over the weekend to ensure there were no more issues."

Anthony, Infrastructure Leader 

We are your partner in every sense of the word. 

andersenIT don’t just bring technical expertise to your business, we are your ICT advocate. We have a keen awareness of your budget pressures and resources and we are your long-term strategist, planner and implementer.

We spend time with you to understand your business goals, and then develop a technology strategy that will help you achieve those goals – usually by helping you get more from your existing IT infrastructure. We’re constantly watching industry developments so we can map technology advances to your needs

Benefits of Partnering with a Managed IT Services Provider

Organisations are increasingly partnering with MSPs for the management and monitoring of their IT needs through a collaborative arrangement with the internal IT department. In many cases, organisations are looking for certain technology services and they are open to collaborating with experts who can provide a high-quality service level. 

Here are some of the most important benefits MSPs offer:

24/7 Monitoring And Support
One of the best benefits of working with a Managed IT Services Provider is that there is a dedicated team available to manage and resolve issues with your applications, infrastructure or network systems. An experienced MSP team will organise and put up customised modern monitoring tools to proactively receive real-time alerts when certain issues occur within the client’s IT environment.

Access to Expert Talent
Reliable managed services allow even the smallest organisations to access highly qualified personnel without going through the long process of recruiting them. Since Managed IT Services Providers usually have a wide range of experience in the IT field, your business will always get top-of-the-line services.

Backup and Disaster Recovery
Partnering with an MSP for your backup needs means you will have an experienced team overseeing your cloud-managed backup, making sure your network is secure and monitoring any possible threats to your data security.

Access To Premium Tools and Solutions
When you tie up with an MSP, you'll have constant access to modern and high-level technology. You’ll never have to worry about your systems being out of date or making an investment that doesn’t pan out. The cost of system upgrades is rolled right into your agreed MSP fee.

Better IT Security
Threats are evolving every single day, and each time they are becoming more sophisticated and less detectable by security solutions. Your MSP will be kept up to date with the latest security threats, which means they can proactively source solutions for your businesses before an incident can occur.

Efficient Vendor Management
Vendor management prevents business stagnation by ensuring the best offerings and offerings. A strategic and organised Managed IT Services Provider can employ vendor management best practices to best assist clients in meeting and exceeding business goals.

Remote Access Solutions
Remote access is essential to work and business environments today more than ever — and secure access for employees is a major point of concern. Your MSP will help generate secure, seamless remote access solutions for your employees to keep remote access from becoming a security weak point for your organisation’s data.

Worry-free Work Day
If someone falls sick or goes on vacation, you know you’re covered. You can have peace of mind knowing that there is a dedicated team of experts at your disposal.

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