andersenIT offers a 24/7 on-call support service on a fixed price basis. The on-call service is staffed by level 3 engineers each of whom have many years' experience working in the IT industry. Our universal availability combined with the experience of our engineers provides you with an exceptional technical support service at any time.
Our committed 30 minute response time and high level resources mean that you will get a timely response from qualified personnel for your high severity incidents.
Many businesses subscribe to this service as an escalation point for their internal IT team. andersenIT also provides this escalation service to a number of other IT service providers that need access to additional specialist skills.
Specialist skills that andersenIT offer as part of this service include:
- Enterprise Backup - Tivoli, Commvault, Veeam, NetBackup, Backup Exec, Shadow Protect, Tape Libraries and Virtual Tape Libraries
- Database - SQL, Oracle, Sybase & My SQL
- Storage - IBM / EMC / NetApp
- Unix/Linux - AIX, HPUX, SUN Solaris, Linux variants
- Virtualisation – VMware, Hyper-V, AIX PowerVM
- Windows - Active Directory, IIS, Clustering, Terminal Services